Complaints and Dispute Handling

CBN Complaints Officer

Halcyon House
1 Campbell Street
WEST PERTH WA 6005

PO Box 1183
WEST PERTH WA 6872

Ph: 08 9480 8900
Email: compliance@cbnet.com.au
Website: www.cbnet.com.au

Financial Ombudsman Service (FOS)

We are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint can not be resolved to your satisfaction, you have the right to refer the matter to the FOS. Their contact details are below:

Financial Ombudsman Service Limited

GPO Box 3
MELBOURNE VIC 3001
Ph: 1800 367 287
Fax: 03 9613 6399
Email: info@fos.org.au
Website: www.fos.org.au